Privacy Policy

We take your privacy very seriously.

We will not share any of your information with 3rd parties unless you explicitly agree to letting us do so or we are required to do so by law.

Privacy Statement

The Data Protection Act 1998 provides the legal framework that defines how personal information can be used. Jane Clements is fully committed to complying with the Data Protection Act 1998 and has a legal duty to protect any information we collect from you.

  • Your personal information is only used for the purpose for which we collect it
  • Only information that we actually need is collected
  • Your personal information is only seen by those who need it to do their jobs
  • We will not pass your personal information on to any other organisation without your consent unless we are required to do so by law
  • Personal information is retained only for as long as it is required for the purpose collected
  • We will, where necessary, keep your information up to date
  • Your information will be protected from unauthorised or accidental disclosure
  • We will provide you with a copy of your personal information on request
  • Inaccurate or misleading data will be corrected as soon as possible once we are aware of the error
  • These principles apply whether we hold your information on paper or in electronic form.

How do we collect information?

We obtain personal information from you when you enquire about our activities, send or receive an e-mail to/from us or otherwise provide us with personal information.

Where you ask us to provide a specific service, you may be asked to give consent to your data being collected. This may be verbally, online or by signed consent form, and this particularly relates to sensitive information you may not want shared. However, even if you have not formally given consent, we may still collect personal information as outlined in the next section.

What information do we collect?

The personal information we collect might include name, e-mail address, postal address, telephone number and the nature of your enquiry.

We also gather general information about the use of our website, such as which pages users visit most often, and which are of most interest.

How do we use this information?

For people who have contacted us for a specific service, we will only use the information provided to facilitate our work with you, as well as for internal administrative purposes such as monitoring the quality of our service. We may however contact you to ask for your assessment of how we helped you and your satisfaction with the service provided, or other market research. We will not publish any information that could identify you personally without your consent.

Your consent

By providing us with your personal information, including sensitive information such as medical details, you consent to the collection and use of this information in accordance with the purposes described in this policy.


Our websites may include links to websites run by other organisations. We are not responsible for the privacy practices of these other websites so you should read their privacy policies carefully.


If your personal details change, please help us to keep your information up to date by notifying us as soon as possible.

We may change the terms of this privacy policy from time to time. If we do so, we will publish the revised policy here so please check from time to time. By continuing to use our websites you will be deemed to have accepted such changes.

This Privacy Policy was last reviewed and updated in April 2018.